Insurance Tracking

TrackGuard™ enables mortgage servicers to confidently outsource the insurance functions required when servicing loan portfolios. Our technology, insurance expertise and compliance focus ensure servicers are meeting all investor and regulatory requirements. Highlights of our offering include:

• Seamless processing environment powered by TrackGuard™
  • Digital optimization where the vast majority of insurance information is received electronically
  • Automated business rules evaluate and process insurance data to update the loan
• Direct interface with all major loan servicing platforms
  • Depending on our client’s loan servicing system capability, the interface is a real-time, single-system solution with the servicer’s platform operating as the insurance system of record
• Focus on your customers and their experience
• Accurate onboarding of loans
• Proven insurance refund timeliness process to meet regulatory requirements
• Minimized false placements of lender-placed insurance (LPI)
• Unmatched Flood insurance compliance
• Electronic communications with customers using the method they prefer
• Close the Loop, an automated process where we proactively follow up with your customers to ensure timely receipt of insurance information
• Linked Loans, an advanced technology that links insurance information on first and subordinate liens to reduce false placements
• Multiple ways to provide proof of coverage
  • Simple electronic methods to submit required insurance documents
• Quality focus for successful regulatory examinations
• Stringent SLAs that evoke confidence in our performance
• Scalability with system capacity to proactively manage growth
• Secure, virtual technology employed in multiple locations for business continuity
• ISO 9001 Certified since 2008

National General is the best choice for mortgage servicers seeking a superb, full-service insurance partner with an unceasing focus on the customer experience.