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Insurance tracking reimagined

Insurance tracking reimagined

National General Lender Services elevates portfolio insurance monitoring strategies for mortgage servicers with tailored, compliant solutions focused on the customer experience. As your partner, we support our commitment to exceptional results with the highest level of guarantees. We deliver outstanding value by leveraging our deep expertise, advanced technology, and responsive service to ensure the highest levels of customer satisfaction and compliance for both you and your customers — empowered by Allstate.
Trusted experts focused on you

Trusted experts focused on you

Our philosophy and our people are what set us apart. We recognize the significance of our work for both you and your customers, and each team member is deeply committed to excellence in everything they do. We fuse our teams' expertise with advanced technology to tackle the heavy lifting, making your job easier and preventing hassle for your customers.
 
Elevate your customers' experience
Your success is our success
Best-in-class protection
Compliance that fits your needs

Your customers' time is valuable. Collecting available insurance information during renewal is our responsibility, not the customer's.

  • As part of a large insurance carrier, we have unique relationships with other carriers and vendors resulting in unparalleled access to electronic renewal information. By continuously improving our digital reach to verify insurance information, we eliminate unnecessary notice cycles to reduce customer frustration. We make sure insurance is one less thing for customers to worry about.
  • Our dedicated customer care team is committed to resolving each customer’s concerns on the first contact. We deliver an unmatched first-call resolution rate, ensuring that the customer’s time is respected and valued.
  • National General Lender Services has been recognized by J.D. Power for providing "An Outstanding Customer Service Experience" for phone support.

We provide tailored solutions at an exceptional value to meet your unique needs.

  • We protect your reputation and enhance the customer experience while providing you, your clients, and your investors with exceptional value. We strive for perfection, and we honor our commitments by acting with integrity and leveraging rigorous controls. Our results speak for themselves, and we offer full transparency, so you can always see what's happening with your portfolio.
  • Our data-driven solutions are backed by innovative technology and dedicated teams focused on your business goals. The key to achieving outstanding results is a combination of advanced technology and a dedicated team focused on your success. That’s exactly what we deliver.

Your insurance partner should have your back. As a trusted, experienced lender-placed provider within The Allstate Corporation, we’re uniquely positioned to provide comprehensive solutions that fully protect you.

  • We are a nimble, tech-driven partner with a top-tier team, leveraging deep insurance expertise to deliver tailored solutions for your business. A lender-placed leader since 1976, we offer expert solutions and a full range of insurance products. Our policies are admitted in all 50 states and written through National General’s A+ rated carriers for optimal compliance. Backed by decades of experience, we provide reliable protection you can count on.
  • As an affiliate of Allstate, you can trust our financial strength and capacity to respond to any catastrophe, while benefiting from robust insurance programs backed by direct carrier support. Our comprehensive catastrophe response supports customers in their time of need, while providing you with vital information to manage and mitigate your risk. With our financial strength, we're ready to respond to whatever happens.

Our reputation is built on your compliance. We collaborate to deliver solutions that meet regulatory requirements while aligning with your customer experience goals and risk management strategies.

  • We believe that effective compliance is built on partnership. We work closely with you to align your insurance program with customer experience goals, protecting both you and your investors. Our expertise ensures you stay informed and compliant—empowering your success.
  • With decades of expertise and robust resources, we deliver strategically crafted solutions that mitigate risk, ensure continuous quality, and uphold regulatory compliance. We stay ahead of evolving requirements through a deep understanding of the regulatory landscape. Our streamlined project structure ensures we quickly identify and implement needed changes, delivering quality and mitigating risk every step of the way.

Reach out, we can help

Get a firsthand look at the impact we can make for you.

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