Lender Services Learning Center

Read more about industry topics and what servicers should expect from their insurance services provider.

 

2021

• Employee Engagement in Our Ongoing Virtual Workplaces

2020

• Virtual Training

2019

• Simplifying the Customer Experience

2018

• Executive Q&A with Art Castner, President of National General Lender Services
• How to Ensure Lender-Placed Insurance is the Last Option for Your Customers
• Proactive Processes to Avoid Customer Impact: What Servicers Should Expect from their Insurance Provider

2017

• Claims Handling: An Important Criteria for Selecting an Insurance Partner
• Flood Insurance Tools to Mitigate Customer & Lender Risk from Flood Losses
• Why You Deserve More from Your Lender-Placed Insurance Provider

2016

• Afraid of Changing Insurance Partners? How to Conquer Your 2 Biggest Concerns
• Effective Complaint Management for Regulation X Compliance

 

Note: All learning center documents will be downloaded in PDF format.