When a catastrophe strikes, the Homeowner Assist Program initiates proactive outreach to affected customers before they have to ask for help.

The Homeowner Assist Program is a proactive, end-to-end support program that activates before disaster strikes and helps homeowners navigate catastrophic events with greater confidence.

Geo-coded mapping and aerial imagery help identify potential damage. This early assessment enables quick claim and loss draft initiation and provides customers with direct access to IHaveInsurance for current coverage information. Customers are also notified of any nearby mobile response unit locations.

The Catastrophe Monitoring Center is a centralized command center dedicated to managing collateral exposure from all types of losses, integrated directly into ClientSource^TM, our client web portal.

The platform provides the insight and analysis needed to make confident decisions before, during, and after a catastrophe event. Mortgage servicers gain access to seasonal and event-specific forecasts, pre- and post-event aerial imagery for rapid damage assessment, interactive impact mapping, verified loss insights using LPI claims data, and end-to-end claims visibility from impact through repair.

We help you identify portfolio risk early. By combining weather intelligence with location-based modeling, we deliver clear forecasts and timely alerts so you can respond faster and reduce exposure.

When an event warrants a broader alert, we issue catastrophe bulletins calibrated to event type.

• Tropical storm and hurricane bulletins go out when a storm is named and expected to make U.S. landfall. They continue until the threat subsides.
• Wildfire and severe storm bulletins are issued when significant property destruction occurs or an event draws substantial regional attention.
• Winter storm and earthquake communications follow as the scope of each event warrants.

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When a disaster affects your customers, we deploy experienced claims staff and the full resources of our national organization to support fast, reliable resolution.

Our catastrophe claims response is built for scale. We use predictive modeling and flexible staffing to manage surge demand while maintaining service quality. Proactive field staff readiness reviews, paired with advanced claims technology, ensure consistent handling from first contact to resolution.

For significant events that create widespread damage, we extend hours at our bilingual claims call center, deploy mobile claims centers to the impacted areas, and leverage a nationwide network of 1,800 independent adjusters. Our dedicated claims team carries an average tenure of 14 years, supported by the resources of a national organization.

Rapid communication, precise risk insights, and a comprehensive catastrophe response enable LPI catastrophe claims to be settled in an average of 20 days, or as much as six times faster than industry standards.

Before a significant event reaches peak severity, our response is already in motion. We proactively assess resource needs, align leadership, and adjust workflows to deliver timely, coordinated execution.

We monitor developing weather systems and activate pre-event protocols before a catastrophe reaches peak severity. Affected loan populations are identified and prioritized before you need to ask, giving your operations and compliance teams a head start on what’s coming.

When a named storm or other significant event develops, we accelerate insurance tracking activities across the affected portfolio. That includes:

• Prioritizing coverage verification outbound attempts.
• Accelerating disbursements to agents and carriers to keep coverage in force.
• Prioritizing cancellations, reinstatements, policy renewals, and outstanding checks for bank reconciliation.

You gain real-time transparency through self-serve, AI-powered dashboards that surface trends, flag anomalies, and convert data into plain-language insight across insurance tracking and loss draft operations.