Our loss draft process uses intelligent decisioning tools to assess each claim and identify which files are eligible to move forward without standard monitored oversight, speeding up the process for customers and reducing costs for servicers.

Eligible claims on monitored loss drafts up to $100,000 move directly to a single final inspection and fund release through our risk waterfall approach. Real-time carrier inputs combine with smart rules to identify claims suitable to bypass monitored oversight, while maintaining consistent quality and control across all files.

The carrier/adjuster portal supports this further by using investor-guided rules to give carriers and agents real-time payee-inclusion decisions. When servicer involvement is not required, the portal facilitates direct customer payment, converting qualified claims into quick endorsements and reducing manual review at every step.

We conduct loss draft inspections through our Live Virtual Guided Inspection application. Customers complete inspections from their mobile device with live guidance from a trained inspector, with same-day requests and, in many cases, same-day completion.

The inspector captures required photos in real time, eliminating guesswork and rework. No confidential customer data is requested or collected during the process, and customers receive real-time progress updates throughout.

By completing 98% of required inspections virtually, we reduce inspection timelines by 84% compared to the traditional process. The Live Virtual Guided Inspection process has been recognized with a Stevie^® Award for innovation and technology in customer service.

Property Claim Center gives customers a secure, guided way to manage the loss draft process from document submission through disbursement, without requiring a call.

Through the portal, customers can exchange documents, provide e-signatures, request inspections, and view inspection and disbursement status. The portal also delivers personalized video guidance to help customers better understand the loss draft process and what to expect at each step. The design reflects the reality that receiving repair funds is a confusing process for most homeowners. Reducing that burden is the point.

An AI-powered text messaging platform operates alongside the portal to deliver automated, two-way text updates at key points in the process. Customers receive proactive outreach, can respond via text, and stay informed without having to initiate contact themselves.

For eligible monitored claims, we support digital fund distribution through multiple payment options including ACH, push to debit, and Zelle. Customers enroll via a secure link, and funds are distributed digitally.

Digital payment options are available for high-value monitored claims and are designed to reduce dependency on paper checks and manual handling. The result is faster fund access for customers and less administrative overhead for servicers.

Our award-winning call center team delivers responsive, customer-focused support and has been recognized by BenchmarkPortal as a Call Center of Excellence for 20 consecutive years¹.

Our focus is on fully resolving each customer’s needs. Call performance is measured by resolution, not talk time, so customers get the attention required to move their claim forward rather than a quick close, even when a catastrophe strikes.