Before a storm makes landfall, we send timely bulletins and provide portfolio exposure data that give servicers a head start on assessing impact. We make all this and more available within Catastrophe Monitoring Center^SM, a centralized command center dedicated to managing collateral exposure from all types of losses.

Within our centralized catastrophe portal, interactive self-service dashboards surface trends, flag anomalies, and translate data into plain-language insight across insurance tracking and loss draft operations. This gives you visibility into exposure well before landfall.

The data is updated as needed until the threat subsides. Catastrophe Monitoring Center provides servicers with a unified portal to view, analyze, and retain their catastrophe-related activity. After the storm subsides, it also provides end-to-end loss drafts visibility to track progress from impact through repair. With seamless access to ClientSource^TM, all client data is quickly accessible, connected, and secure.

We activate a defined protocol when a system develops into a named storm projected to make a U.S. landfall.

Once activated, our experienced team aligns staffing and workflows to the event. We accelerate disbursements to agents and carriers to keep coverage in force. We prioritize cancellations, reinstatements, and policy renewals, along with reconciling outstanding payments. We also prioritize outbound verification of coverage across the affected portfolio.

Once a storm makes landfall, our claims reporting continues on a defined cadence, supported by aerial imagery and field deployment built for the scale of hurricane recovery.

We deploy seasoned claims teams to affected areas and offer extended hours through our bilingual claims call center, so customers can report claims by phone or online without delay. For major catastrophes, aerial imagery within Catastrophe Monitoring Center quickly enables visual damage assessments across wide, storm-affected geographies. Predictive modeling paired with flexible staffing helps our team manage surge demand while maintaining consistent service through the full length of the recovery period.

Hurricanes routinely trigger regulatory action, and our compliance team, drawing on decades of combined mortgage servicing and insurance experience, tracks those changes as they take shape.

Following a major storm, state and federal regulators may issue moratoriums on policy issuance, restrict cancellations, or extend notification timelines for customers. We monitor these developments in affected jurisdictions and adjust program operations accordingly. Clients are notified of material impacts or changes.

Our team includes professionals with mortgage servicing experience, giving us a practical understanding of what servicers need in a fast-moving regulatory environment.